Shipping & Returns

Terms and Conditions

All orders and purchases made through this website are subject to the Terms and Conditions outlined below. Terms and Conditions may change from time to time without prior notice, at our discretion.

 

This website is owned and operated by Sensational Solutions.  We may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are in US dollars and all charges will be processed in US dollars.

All prices listed on this website are subject to confirmation.  We reserve the right to limit the quantities of certain items which you, your family or any group can purchase. Sensational Solutions will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, we will not be responsible for any delays in delivery which are beyond our control.

Returns Policy

Please check your order immediately upon delivery.  If you received an incorrect or defective item, contact us immediately.  If the package is damaged, please take a photo of the package prior to opening it.  If inside contents are damaged, please take a photo of the damage.  If there is an error on our part, we will work as quickly as possible to fix it and get you the correct order. 

Returns will only be accepted in cases of incorrect or defective items.

Shipping

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Privacy Policy

We are the sole owners of the information collected on this site.  We only have access to collect information that you voluntarily give us such as; name, address, phone and billing information via email or other direct contact from you.  We will not sell or rent this information to anyone.  We will use your information to respond to you, regarding the reason you contacted us.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.